MeWill Terms of Service

1. Scope

These Terms apply to individuals who use MeWill, including employees whose company provides MeWill, employees and family members who use the Care Center (Employee Assistance Program, EAPs), and people who submit a request through the self-pay request page.

The rights and obligations between Midway and corporate customers, and between Midway and partner professional providers, are governed by their written contracts. Company contacts and professionals using the admin consoles must also follow those contracts and the console rules.

2. The service

• Health promotion: features enabled by your company, such as health tasks, activity registration and check-in, measurement and check-up trends, meal records, weekly reports and health buddies. The features available depend on your company's plan.
• Care Center (EAPs): help arranging professional consultations on emotional well-being, relationships and family, career, legal, health and care matters, and more. Consultations are provided by Midway's partner professional providers (for example counseling clinics); Midway receives requests, makes arrangements and coordinates.
• Self-pay requests: after you leave your contact details and needs, Midway matches you with a suitable provider, who will contact you. The provider explains its fees directly to you; Midway does not collect payment for self-pay services.

Midway may change features to improve the service. Significant changes will be announced on the platform.

3. Account and identity

You sign in to MeWill with your LINE account. To link your company, you need information provided by your company (for example its tax ID and your employee number) and a verification code sent to your company email.

Do not link an account on someone else's behalf, lend your account to others, or impersonate anyone. If you find that someone else is using your account, contact us immediately.

4. Not a medical service; emergencies

The red/yellow/green indicators, suggestions, reports and articles on MeWill are general health promotion information, not medical diagnosis or treatment. If you feel unwell, please see a doctor. If you have special circumstances regarding diet or exercise, follow the advice of your doctor or dietitian.

The Care Center is not an emergency service, and messages may not be answered immediately. If you or someone near you is in immediate danger, call 119 or 110. If you need someone to talk to, call the 1925 support line (24 hours).

5. Professional services

Consultations are provided by professionals in accordance with their professional standards and applicable laws. On-site and online consultations are services Midway provides to companies; their records are encrypted on MeWill, readable only by the assigned professional and the care specialist, never sent to AI and never aggregated, and your company cannot see them. For in-person counseling at a partner provider's premises, the records are not kept on MeWill; the provider keeps them under health authority rules, and MeWill records only the appointment and session times. See the Privacy Policy for details.

Professionals keep everything confidential under the law and professional ethics. The only exceptions are a risk to your life or someone else's, or a legal duty to report.

What you tell the Care Center is not a formal complaint to your company, and the deadline for filing a complaint keeps running. To file a complaint, contact your company's complaint contact or the competent authority.

6. Your data

How we collect, use and protect your personal data, and the rights you can exercise, are described in the Privacy Policy.

Health-related data (for example check-ups, measurements, meal photos and AI analysis, device data and weekly reports) requires your separate consent, which you may withdraw at any time. Declining affects only that feature.

Whether or not you use any feature of MeWill should not affect your employment rights.

7. Rules of use

• Do not try to access other people's data or bypass the platform's permissions or security.
• Do not interfere with the platform or carry out large-scale automated operations.
• Be respectful when interacting with buddies and group members. Do not send harassing, discriminatory or unlawful content. If you receive a message that makes you uncomfortable, you can report or block the sender.
• Photos and text you upload should not contain other people's personal data or health information.

If you break these rules, Midway may suspend or end your use and, where appropriate, notify your company or take action under the law.

8. Fees

Features provided by your company and Care Center services are paid for by your company under its plan with Midway; you do not pay separately, although the plan may limit the number of sessions or the amount available. Fees for self-pay services are agreed between you and the provider.

9. Interruptions

MeWill's employee app and the Care Center are provided through LINE. Because of outages of LINE, cloud services or networks, system maintenance or other events beyond our control, the service may be temporarily unavailable. Midway will make reasonable efforts to restore it and will post updates.

10. Intellectual property

The platform's software, interface, health tasks, articles and other content belong to Midway or its licensors. Content you enter or upload remains yours; you agree that Midway may use it to the extent needed to provide the service.

11. Changes to these Terms

When these Terms change, we will post the new version and its effective date on the platform. For significant changes, we may ask you to agree again. If you continue to use MeWill after the new version takes effect, you are deemed to accept the revised Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of China (Taiwan). Any dispute shall first be resolved through good-faith discussion; if litigation is necessary, it shall be heard by the court with jurisdiction under the laws of the Republic of China (Taiwan).

13. Contact us

MIDWAY Health Consultant Co., Ltd. (operator of MeWill)

Email: admin@midwayforyou.com